Empire Carpet Reviews and Complaints

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Empire Carpet Reviews

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  • THERE IS NOTHING GOOD TO SAY.



    I am so sickened at this whole situation. We had called to have an empire sales person come to the house. He came and gave us a higher than we expected quote, but assured us that we were getting good carpet and they would move our stuff, and that it was a bit more expensive because they order extra. We trusted him, so ok, we ordered the carpet. First , the installers came and seemed irritated about moving anything. It turns out that they were actually very pleasent, they just messed pur carpet up. I left for work, and my husband was home while they finished the job. He called me and said he... More...
    (Home Improvement)
    bwelc16's Picture   bwelc16    1 Comments   Comments
  • So so so happy!!!



    I just had the wonderful experience of having carpeting and laminate put in by Empire Carpet. The sales person, Richard MacDowell was honest, knowledgeable, and very professional. The head installer, #3912 Reinaldo was friendly and courteous. Not to mention that Empire was $500 cheaper than Home Depot's price. I will definitely recommend Empire to my friends and family!! More...
    (Home Improvement)
    glasschick's Picture   glasschick    1 Comments   Comments
  • support



    Empire carpet we had installed is flat after not even two years and we don't wear shoes in house. We tried after not even a year to get support but they told me we got what we paid for and that we could get someone out to look at it but we would never win. Empire may respond to my complaint, but I know that they will not do anything about it other then try to look good by saying they are sorry we are unhappy. We will never win with this company. More...
    (Home Improvement)
  • Don't Waste your Money



    Don't waste your money like we did. It hasn't been even two years since we had Empire Carpet 18005882300 come out and install our carpet. Even after not even a year it had a worn look to it. Now its even worse. The carpet looks worn like old carpet. Its totally flattened looking. We don't wear shoes in the house. I called after I noticed early signs of wear and they told me I got what I paid for. They told me I could file a complaint and have a company come out and look at it, but I would never win. She said that in all the years she worked there that she never saw anyone win... More...
    (Home Improvement)
    empirenever's Picture   empirenever    1 Comments   Comments
  • carpeting



    I ordered carpeting from empire for two bedrooms, the hallway, and steps. I was doing construction on my home, and once one bedroom was finished, I had planned to carpet it, move into it, and do the other bedroom. I ordered one color for the bedroom, hallway and steps, and the other bedroom was a different color. I explained to the sales girl that I would do one bedroom first, then a second install for the other bedroom, hallway and stairs, once the construction was complete. She tried to talk me into doing it all at once. I explained that I did not want to install new carpeting during... More...
    (Home Improvement)
    pomey01's Picture   pomey01    2 Comments   Comments
  • Salesperson



    Rich T was a delight to work with. He was very professional, knowledgeable and helpful. He was on time for our appointment, really knew his product, and helped us choose the best carpet for our home. We are thrilled with the finished look, and cannot say enough wonderful things about Rich T. We will recommend him to everyone we know, and have even set another appointment with him for a family member. Excellent rating for Rich T! More...
    (Home Improvement)
    Bev1erly's Picture   Bev1erly    0 Comments   Comments
  • Michael Kim



    Michael had a very easy going way about him that was informative yet completely non intrusive. His knowledge of the product, as well as his complete assurance of your customer service ethic is why we decided to purchase "on the spot"! It was a sincere pleasure doing business with him and we are going to LOVE this new caret!!!!!!! More...
    (Home Improvement)
    Brooke44's Picture   Brooke44    0 Comments   Comments
  • Wonderful Rep



    In late January 2011 I replaced carpet in a single room in my home through Empire Carpet. Setting up the appointments for in-home sales and installation only took 48 hours (72 because I couldn’t do the installation next day due to my own schedule). The sales representative, Michael Cook was extremely prompt, courteous, easy to work with and never “pushy”. This was extremely appreciated especially after my previous experience with a large chain “Home” improvement store. Thank you! I will be using Empire for all my other carpet needs. More...
    (Home Improvement)
    Dprincess's Picture   Dprincess    1 Comments   Comments

Empire Carpet Reviews By Product


Empire Carpet Comments


rococo says: (7 years ago)
 0
In 2010, I replaced carpets in my house through Empire Carpet. Representative I recall was Mr. M. Cook and he was great! He assisted him selecting most appropriate color and texture for my bedroom and living room carpets. I am thankful for having a rep whom is very knowledgeable and professional in his line of work. Well job done Mr. Cook!




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